Delivery
What are the delivery times?
Each AUREL order is carefully prepared to ensure the quality of your personalized creation.
Metropolitan France
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Standard delivery: 3 to 7 business days
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Free delivery for purchases over €60
Europe
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Standard delivery: 7 to 12 business days
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Shipping costs are calculated during checkout based on the destination.
The indicated times are estimates and may vary during peak periods.
Order tracking
As soon as your order is shipped, you will receive an email containing your tracking number.
You can track the delivery of your package directly with the carrier.
Delivery address
The customer is responsible for the accuracy of the delivery information provided when placing the order.
AUREL cannot be held responsible for any delay or inability to deliver resulting from an incomplete or incorrect address.
Lost or undelivered package
If your package has not been received within a reasonable time after shipment, please contact us at:
We will open an investigation with the carrier to find a solution as quickly as possible.
Delivery of personalized products
Personalized creations require additional preparation time before shipment.
Manufacturing time is indicated on each product page when applicable.