After-Sales Service
At AUREL, your satisfaction is our priority.
If you have any questions about your order, personalization, or delivery, our team is here to help.
Contact Us
For any inquiries, please contact us by email:
We strive to respond to all inquiries within 24 to 48 business hours.
Returns
If you are not satisfied with your purchase, you have 14 days after receipt to request a return.
Personalized items (engravings, custom creations, or made-to-order products) cannot be returned or refunded, except in the case of a manufacturing defect or an error on our part.
To request a return:
-
Contact us by email.
-
Provide your order number.
-
We will provide you with the procedure to follow.
Return shipping costs are the responsibility of the customer, except in the case of an error or defect attributable to AUREL.
Damaged or Defective Products
If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of receipt.
Please include:
-
your order number;
-
a description of the problem;
-
photographs of the product concerned.
After verification, we will offer a replacement or a refund where applicable.
Warranty
Our jewelry comes with a 6-month warranty against manufacturing defects.
The warranty does not cover:
-
normal wear and tear;
-
scratches;
-
impacts;
-
accidental breakage;
-
loss or theft;
-
damage due to misuse or improper maintenance.
Need Help?
Our team is always happy to assist you.